Coaching & Mentoring
in Human Resource
Management
in Human Resource
Management
Empower your team’s potential by mastering a coaching mindset and performance-driven feedback
Credits: 5 ECTS.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Credits: 5 ECTS.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Course Overview
- The Goal: This micro-course builds foundational coaching and mentoring competence specifically for managers and team leaders.
- The Focus: We prioritize the coaching mindset, core conversation skills, and developmental feedback that improves performance.
- The Practical Edge: Students practice structuring short coaching conversations and building ethical mentoring relationships with clear boundaries.
Key Learning Outcomes
Upon completion, you will be able to:
-
Lead with ImpactDistinguish between coaching, mentoring, training, and managing. - Master the ProcessUse proven frameworks like GROW and CLEAR to drive action.
- Deliver Safe FeedbackProvide behavior-focused, developmental feedback while maintaining psychological safety.
- Support CareersConduct strengths-based career conversations and design Individual Development Plans (IDP).
- Drive CultureIdentify routines and norms that support a thriving coaching culture within your team.
Credits: 5 ECTS.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Detailed Curriculum
The program is organized into three specialized modules:
- Module I: Foundations of Coaching Mindset & Core Skills
- Differentiating roles: Coach vs. Mentor vs. Manager.
- The GROW/CLEAR models and contracting for results.
- Active listening, presence, and powerful questioning.
- Module II: Feedback that Develops Performance
- Feedback fundamentals (SBI/BOOST principles).
- Handling difficult conversations and emotional resistance.
- Designing performance check-ins and team feedback routines.
- Module III: Career Conversations & Mentoring
- Mapping opportunities and future-oriented pathways.
- Mentoring ethics: Boundaries, power dynamics, and confidentiality.
- On-the-job learning logic (70-20-10 model).
Zlata Tiahunova
Lecturers and course developers
Senior Lecturer, PhD
Has been working at Poltava University of Economics and Trade since 2007
Has been working at Poltava University of Economics and Trade since 2007
This micro-course develops foundational coaching and mentoring competence for managers and team leaders. It focuses on a coaching mindset, core coaching conversation skills, feedback that improves performance, and career conversations that support development and retention. Students practice structuring short coaching conversations, delivering psychologically safe feedback, and building
The primary objectives of the course are to:
- •build a coaching mindset (partnership, ownership, accountability) and core coaching skills;
- •develop the ability to give feedback that improves performance and learning;
- •enable managers to conduct career conversations and support development planning;
- •strengthen mentoring relationship skills (expectations, boundaries, ethics, confidentiality);
- help participants avoid common pitfalls (rescuer role, advice-giving too early, lack of focus) and reduce risk of burnout from idealism.
24 hours
Lectures
48 hours
Laboratory or Practical Classes
2 hours
Final project
Teaching & Assessment
How You’ll Learn
Interactive lectures, practical labs, role-play simulations, and project-based learning.
How You’ll Be Evaluated
Practical assignments, midterm assessments, and a final integrated project.
Final Assessment
A practical demonstration involving a coaching demo, a feedback conversation, and a mentoring plan.
Interactive lectures, practical labs, role-play simulations, and project-based learning.
How You’ll Be Evaluated
Practical assignments, midterm assessments, and a final integrated project.
Final Assessment
A practical demonstration involving a coaching demo, a feedback conversation, and a mentoring plan.
