Strategic Negotiation & Mediation Skills
The Strategic Negotiation & Mediation Skills course is a modern, practice-oriented program designed to develop effective negotiation, conflict management, and mediation skills in business and organizational environments.
The course combines theoretical foundations with real-life case studies, enabling students to confidently navigate complex, high-pressure, and international negotiation scenarios.
Credits: 5 ECTS.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
The course combines theoretical foundations with real-life case studies, enabling students to confidently navigate complex, high-pressure, and international negotiation scenarios.
Credits: 5 ECTS.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Who is this course for?
Students of business, economics, and management
Entrepreneurs and managers
Professionals working with clients or teams
Entrepreneurs and managers
Professionals working with clients or teams
Anyone looking to improve communication and negotiation skills
What you will learn
-
Core negotiation strategies and tactics - Conflict analysis and resolution techniques
- Mediation processes and facilitation skills
- Communication and persuasion in negotiations
- Emotional intelligence and behavioral dynamics
- Cross-cultural negotiation approaches
- Decision-making in complex and crisis situations
Credits: 5 ECTS.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Duration: 12 Weeks (Intensive).
Language: 100% English.
Certification: Official University Certificate with QR-Verification.
Course Structure
The course consists of two modules:
- Module 1: Fundamentals of Negotiation & Conflict Management
- Negotiation basics and preparation
- Strategic and tactical negotiation models
- Communication and cross-cultural aspects
- Emotional intelligence in negotiations
- Conflict management in teams and organizations
- Module 2: Mediation & Advanced Negotiation Practice
- Mediation principles and techniques
- Negotiation under pressure and кризис situations
- Group and multi-party negotiations
- Real-life business case studies
- Final project
Olena Bilinska
Lecturers and course developers
Senior Lecturer Has been working at Poltava University of Economics and Trade since 2007
This course provides a comprehensive study of negotiation and mediation processes in organizational and business contexts. It covers theoretical foundations and practical applications of negotiation strategies, conflict management, mediation techniques, emotional regulation, and cross-cultural communication. Special attention is devoted to negotiation in complex and crisis situations, as well as to the development of strategic decision-making skills.
The primary objectives of the course are to develop a deep understanding of negotiation processes and conflict dynamics; to equip students with strategic and tactical negotiation tools; to develop communication and mediation competencies; to enhance decision-making and emotional regulation skills in negotiation contexts; and to prepare students for effective negotiation in international and organizational environments.
Upon successful completion of the course, students will be able to apply negotiation strategies in various business contexts; analyze and manage conflicts within teams and organizations; apply mediation techniques to resolve disputes; demonstrate effective communication and persuasion skills; manage emotions and behavioral dynamics during negotiations; and develop and implement strategic negotiation plans.
20 hours
Lectures
40 hours
Laboratory or Practical Classes
2 hours
Final project
Teaching & Assessment
Teaching Methods
Interactive lectures with multimedia
Case studies and real-world scenarios
Practical exercises and simulations
Role-playing and group discussions
Project-based learning
Interactive lectures with multimedia
Case studies and real-world scenarios
Practical exercises and simulations
Role-playing and group discussions
Project-based learning
